1. No payment during a website inquiry
This portfolio has no checkout, subscription purchase or payment-card form. Viewing the pages, trying an interface concept and preparing an email draft do not create a site charge. A demonstration confirmation is not a paid booking. There is therefore no website purchase to reverse solely because you used one of those features. Do not send bank or card information in the project inquiry form.
2. Scope of a later agreement
Professional website work may be discussed and agreed separately. The accepted proposal or agreement should identify fees, any deposit, payment stages, deliverables and cancellation conditions before a financial commitment. This page provides general inquiry guidance and does not invent a universal refund period for all development projects. The terms of the actual engagement and any rights that cannot be excluded under applicable requirements must be considered together.
3. Before work is agreed
You may stop preparing a draft, close the email application or decide not to proceed with a discussion. An initial project inquiry does not reserve time or establish an obligation to buy a service. If a proposal has been sent but you do not wish to accept it, make that decision clear in the existing conversation. Check whether you have already accepted any separate paid step before assuming the entire discussion has no contractual effect.
4. After acceptance or work has begun
If you want to cancel an agreed project, explain this promptly through the project’s established correspondence. The review should consider the accepted scope, the stage reached, any work delivered, commitments authorized by the client and applicable mandatory protections. No automatic forfeiture of all payments or automatic full refund is asserted here. Do not assume that stopping a browser demonstration cancels an unrelated development contract or halts work already agreed through another channel.
5. Information for a request
Address a cancellation or refund question to [email protected] or reply to the relevant project conversation. Include your name, the project reference if one exists, the agreement or invoice involved, the reason for the request and the outcome you are seeking. Share only information needed to identify the matter. Do not email complete payment-card details, passwords or unnecessary identity documents; further proportionate information can be requested if needed.
6. Review, timing and resolution
The appropriate resolution depends on the facts and agreement, and should be communicated clearly in the project correspondence. This public portfolio does not promise a fixed decision date, bank-processing time or refund method before those details are known. If a refund is agreed or required, the amount, method and expected next steps should be confirmed in writing. A payment provider may also have its own processing procedures, which are distinct from the review of the request.
7. Rights and related documents
Nothing in this policy removes cancellation, consumer or other remedies that apply and cannot lawfully be excluded. If you believe a service differs from the accepted agreement, identify that difference and preserve the relevant correspondence. Read this page together with the Terms of use and the project’s accepted documents. The Privacy policy explains information handling for an inquiry. The responsible independent professional is HANDRYAN HUTASUHUT, at the address shown in every page footer.